Pre - Booking Terms and Conditions

Pre - Booking Confirmation

  1. Pre booking is considered valid and confirmed only upon receipt of the full payment of the pre booking amount. No reservation/ Pre booking should be considered final until the full money is received and fully processed in the bank account of the company

  2. The amount paid during the pre-booking will be treated as a deposit towards the total purchase price of the product/ device being bought. Pre-booking under no circumstances guarantees the availability, specific delivery date, or final pricing of the product. All these remain subject to change.

  3. Pre-Booking does not constitute a legally binding obligation for the seller to deliver the product by a specified date. Myriad of factors included but not limited to regulatory approvals, production supply chain, and unforeseen circumstances may affect the launch timeline.

 

Refund & Cancellation Policy

  1. If Koyozo cannot fulfill your pre-order, they will make a best effort to refund your full amount within a reasonable timeframe. In accordance with the Consumer Protection Act, 2019 consumer complaints will be acknowledged within 48 hours.

  2. Koyozo is not liable for any additional costs, damages, or consequences directly or indirectly incurred by the customers due to the cancellation.

  3. Consumers have the right to request the cancellation of their pre- booking within 48 hours of their payments being fully processed. In the event that a cancellation is placed after the 48hour window a cancellation fee of 10% of product price will be subtracted from the final refund.

 

Order Modification

  1. Once a pre order is confirmed, any modification ( adding or subtracting items) are subject to availability and approval by Koyozo. Note this clause must be read in conjunction with the “ Refund & Cancellation Policy” clause.

 
Delivery Time Frame

  1. Delivery timeframe is indicative and may change due to supplier availability, shipping constraints, and other unforeseen circumstances. Koyozo will make a reasonable effort to fulfill the order placement within the estimated time frame, but it is not bound by it and additional time may be required for the product to be delivered.

 

Product Information 

  1. Koyozo disclaims any warranties, express or implied, with respect to the prototype product displayed by Koyozo whether before or after you have placed the pre-order. you understand and agree that the product, its design and technical features are currently under development and that the product that may be available for purchase by you may be materially different from the prototype product. If for any reason you are unhappy with the final version of the product, your sole and exclusive remedy will be to cancel your pre-order as described in “Refund & Cancellation Policy”